FAQ – Frequently asked questions

At 6572 Saint-Hubert Street, on Plaza St-Hubert, in Montréal (H2S 2M3). By metro, Beaubien station (orange line) is about a 3-minute walk away. By car, Arloca customers can use the IGA parking lot on Saint-Zotique Street East, right next to the shop; there is also paid metered parking in front of the shop and on nearby streets. Directions to Arloca

Monday to Wednesday 10 a.m. to 6 p.m., Thursday and Friday 10 a.m. to 7 p.m., Saturday 10 a.m. to 5 p.m. and Sunday 11 a.m. to 5 p.m. Up-to-date hours are always posted on our home page.

Yes, with extended hours in December, posted on our home page. Like all stores in Quebec, we are closed on December 25 and January 1, and we open at 1 p.m. on December 26.

The ground floor is wheelchair accessible. The poster section, upstairs, is not: browse our posters online and we will gladly bring down the ones you would like to see.

Yes. Our team welcomes you in French and in English.

Arloca is a Montréal shop founded in 2019 by Catherine Lecompte. It opened in the former space of Labelle Fourrure, an iconic Plaza St-Hubert store that closed in 2017. The furniture was designed and made in Quebec, and the shop was fitted out with the help of family and friends.

At Arloca, on Plaza St-Hubert: a gift shop where every product is made in Quebec and Canada by more than 200 makers. Jewelry, ceramics, candles, gourmet food, clothing, posters and cards. Open 7 days a week.

Yes. All our products are made by artisans and producers from Quebec and Canada, more than 200 makers in all. Our commitments

More than 200 local makers, several of them known in Quebec and abroad: Anne-Marie Chagnon jewelry, Lili Graffiti posters, Unique Plastique hair clips, Anian sweaters and shirts, Duray socks, Message Factory t-shirts, illustrations by Raymond Biesinger and WhatisAdam, and Lili and Trotro. The selection changes all year long.

Jewelry, candles, ceramics, soaps and body care, gourmet and maple products, clothing and accessories, stationery, posters and home decor. The selection changes with the seasons and as new makers join us.

Yes: see our $30 and under collection and our selections for hosts, kids, her and him.

Yes: Montréal posters and cards, maple products, jewelry and objects by Quebec artisans, far from souvenirs made overseas. Montréal souvenirs

Gladly. In store, our team suggests ideas based on the person and your budget. Online, try our Magic gift box: answer a few questions and it suggests ideas.

The website inventory is the same as the shop's. We do not hold items, but you can reserve a product by paying for it online and choosing in-store pickup.

Yes, for free. Choose “In-store pickup” at checkout. Your order is usually ready within a few hours, and we let you know as soon as it is.

Yes, by bike, in the areas we serve on the island of Montréal, for $9.99. At checkout, the site tells you whether your address is eligible.

Yes, for $14.99, and free on orders of $150 or more. Allow 3 to 5 business days.

Yes, to the United States and Europe for $40, and to other countries for $49.99, within 10 to 15 business days. Depending on the product, postage or customs fees, some shipments can cost much more (a frame, for example); in that case, we contact you and may cancel the order with a full refund.

For delivery by mail, order as early as possible: delivery times get much longer in December. For in-store pickup, you can order until December 23, during our opening hours.

Yes. Online, the gift card of $10, $25, $50 or $100 is sent by email, perfect for last-minute gifts. In store, any amount you choose. They can be used in store and online. In Quebec, gift cards have no expiry date.

We offer small bags with tissue paper to present your gifts nicely, in an eco-friendly way.

Yes, within 15 days of purchase: refund or exchange if the product is new, unused, in its original packaging and comes with the receipt. For purchases made from November 1 to December 24, we also accept an exchange or a store credit until January 5. Sale items are neither refunded nor exchanged. Return policy

Yes. Every dollar spent earns 1 point. At 250 points, you get a $5 reward card, then $1 more for every additional 50 points. Points are earned only if your customer account is validated at the time of purchase: they cannot be added afterwards. Create your account in store on your next visit. Loyalty program

Yes: ready-to-give boxes with no minimum order, and custom boxes from 10 boxes, with products made in Quebec and Canada. Request a quote

Write to us using the contact form and choose “Artisan”. Include a few photos, your wholesale prices, where your products are made and a link to your website or Instagram. We buy products outright (no consignment) and only carry products made in Quebec and Canada. We reply within two business days.

Not at the moment. When a position opens, we post it on our Jobs page.