Refund policy

RETURN AND EXCHANGE POLICY

In-store and online purchases

• Within 15 days of purchase, we offer a refund or an exchange, upon presentation of the receipt, for a product that is new, unused and in its original packaging. Refunds are made to the payment method used for the purchase.

• Holiday season: for purchases made from November 1 to December 24, we also accept an exchange or a store credit until January 5.

• Store credits have no expiry date.

• Sale items are neither refunded nor exchanged.

• For hygiene reasons, some products cannot be returned or exchanged.

• Arloca reserves the right to refuse a refund, an exchange or a store credit, at its discretion, in particular if the product appears to have been used or damaged, or is not in its original packaging.

Online purchases

• Shipping and return costs are paid by the customer and are not refunded. To avoid them, you can bring the product back to the shop with your electronic receipt.

• We are not responsible for lost or stolen return parcels.

This policy does not limit the warranties provided by Quebec's Consumer Protection Act.